At AMT Trenchless, we want you to be 100% happy with any purchase you make from us.

Changing your Mind/Right to Cancel

If you change your mind for any reason, goods can be returned to us for a full refund if notified within 7 days of delivery; you have a further 7 days to dispatch the goods for their return to us. Goods returned after 7 days will incur a 15% restocking fee of the items being returned.

No goods manufactured or sold by AMT Trenchless will be accepted for a credit if returned after one (1) calendar month of original invoice date.

Returning Defective Products

To return products that are not faulty (i.e. not because you changed your mind) they must be unused and, in the condition they were delivered to you. This does mean that, unless found faulty, we are unable to accept returns for:

• Opened containers of resin, hardener, silicone or chemical release agent, unless found to be faulty or defective.
• Unrolled and improperly re-rolled fabrics, unless found to be faulty or defective.
• Any product that you have subsequently cut, shaped, broken or modified, unless found to be faulty or defective.
• Refund of Delivery Charges (Cancelled Orders)

If you return an order in its entirety, then your outbound delivery charges will also be refunded (for orders within the South Africa’s Local Area’s).

If you return only part of an order, then the outbound delivery charge refund will be calculated based on the total postage cost of the original order (using standard service) minus the cost to send the items you are keeping (using standard service). Due to the way that shipping costs are incremented, this will often result in no delivery charge refund being due.

Faulty or Defective Goods

Any goods found to be faulty or defective and notified to us within 7 days of delivery can be returned to us for a full refund.

Refund of Delivery Charges (Faulty/Defective Goods)

If you are returning faulty or defective goods, then your outbound and return delivery costs will be refunded in full (for orders from within South Africa’s Local Area’s.

In the event that you are returning faulty or defective goods which were ordered as part of a larger order then the outbound delivery charge refund will be calculated based on the total postage cost of the original order (using standard service) minus the cost to send the items you are keeping (using standard service).

Last Updated: 01 October 2022